Call Bella Equestrian direct to order or view the range of products shown here- we can come to you!  You can also find Thermatex products at Authorised Thermatex retailers in WA.

Any questions? Like to place an order?
Please complete the form below, include your phone number and we will get back to you.

Please Note: The Bella Equestrian desk will be unattended from 6-7 January.  All Enquiries will be replied to on our return!


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Or contact Anita directly for further information on products,
to arange a personal visit, or place an order:

We are located in Perth, Western Australia.
Authorised Thermatex Stockists:
Thermatex Horse Rugs and Dog Coats are available to purchase at:
    Saddleworld Maddington (formerly Nagamrt)  15 Olga Road, Maddington WA
    T: (08) 493 1106
Thermatex Horse Rugs are available to purchase from:
    Dark Selections, www.darkselections.com.au
    T: 0419 959 463
Thermatex Dog Coats are available to purchase at:
    Unleashed, Cottesloe Central, Stirling Hwy, Cottesloe WA
    T: (08) 9284 4650

   Returns and Refund Policy

REFUNDS
If for any reason (other than incorrect size) you are not satisfied with any purchase you make from this site or from one of our events, simply return your purchase, unused, complete in its original packaging and with all labels intact.
We will also need a copy of your order confirmation and payment receipt.
If this is done within 14 days and we are satisfied that the item is in its original condition, we will make a full refund.

If incorrect size has been ordered and an alternative size is required, simply return your purchase, unused, complete in its original packaging and with all labels intact, within 7 days of purchase.  If we are satisfied that the item is in its original condition, we will despatch the new size required as a replacement. Refunds not available on sale items.

Sorry we cannot refund freight charges on delivery and return of goods.  Additional freight charges for replacement items may be charged.

GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit you will need to return the damaged product to us for assessment within 7 days, if satisfied we will send you an identical "no charge" replacement, freight free.

 FAULTY GOODS
Occasioanlly, as we all know, some faults occur in manufacturing. If you believe you have a faulty product, please call us and tell us the problem. 

After the product has been returned and inspected, if it is found to be a manufacturer's fault the product will be replaced as soon as possible. (sometimes the product may not be in stock and will have to be ordered from the UK) We will always endeavour to replace the item for you.

Please note: returned goods will be replaced at Bella Equestrian Product's discretion as to whether the product is showing excessive wear and tear and this is the cause of the fault or if the fault is due to error in manufacturing.

METHOD OF REFUNDS
Bella Equestrian Products will refund to your credit card, or we can post a cheque if required.

HOW TO MAKE A RETURN
Please telephone Anita to arrange a return or exchange on (08) 9204 3251 and we will endeavour to rectify the situation as soon as possible.